We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Hello@wbworldwide.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Hello@wbworldwide.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@wbworldwide.com.

Return and Exchange Policy

We value your satisfaction and aim to make your shopping experience seamless. If you are not completely satisfied with your purchase, we’re here to help! Please review our return and refund policy below.

1. Returns

Eligibility: Items must be unused, unwashed, and in their original condition with tags attached.

Timeframe: You can initiate a return within 30 days of receiving your order.

Non-Returnable Items:
2. Refunds

Processing Time: Once your return is received and inspected, we will notify you via email. Approved refunds will be processed within 5–7 business days to your original payment method.

Shipping Costs: Original shipping charges are non-refundable. If the return is due to our error (e.g., wrong or defective item), we will cover return shipping costs.

3. Exchanges

We offer free exchanges for size or color within 30 days of purchase.

To initiate an exchange, please contact us, and we will provide further instructions.

4. How to Return Items

Contact Us: Email us at Hello@WBWorldwide.com with your order number and reason for return.

Receive Instructions: We will provide a return authorization and shipping label if applicable.

Ship the Item: Package the item securely and send it back using the instructions provided.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will prioritize resolving the problem with a replacement, refund, or store credit.

6. Store Credit

If you prefer, we can issue a store credit instead of a refund, which can be used toward future purchases.

7. Cancellations

Orders can be canceled within 24 hours of placement if they have not yet shipped. After this period, cancellations may not be possible.

8. Contact Information

For returns, exchanges, or questions, reach us at:

Email: Hello@wbworldwide.com

Hours: Monday–Friday, 9 AM–5 PM EST